Specialist Vets in West Midlands

Solihull Vets4Pets Ltd is part of the Vets4Pets group. The practice describes itself as a modern, well‑equipped clinic with an in-house lab and pharmacy plus imaging (digital X‑ray and ultrasound), and it states it accepts referrals for orthopaedics, laparoscopic spays (keyhole surgery), endoscopy and bronchoscopy. Recent reviews mention same-day appointments and post-procedure support: one owner described kitten castration with written aftercare documents and advice, plus WhatsApp photo support to check whether a cone could be removed. A smaller number of reviews raise concerns about thoroughness, with one owner warning to ensure pets are properly checked during a “full body check”.

Manor Vets appears set up for routine preventive care and common procedures (vaccinations, microchipping, spaying), with an option for a monthly pet plan/“Pet Health Club” that owners say bundles ongoing treatments. Recent reviewers repeatedly mention a clean reception area, staff answering questions clearly, and pets being kept calm with treats and fuss at check-in. One recent review also describes a serious billing dispute after an overnight hospitalisation (including a blood test and multiple medications), where the final bill was higher than an initial estimate and the account was passed to debt collection.

The Vet Clinic @ Birmingham Dogs Home is a veterinary clinic linked to Birmingham Dogs Home (independent vs corporate group isn’t stated in the information provided). It appears set up for routine practice work and surgical procedures, with multiple owners specifically describing operations such as spaying and other surgery. It’s also listed as a Veterinary Nurse Training facility.

Decision-relevant specifics owners mention include

• •Surgery care and communication: one owner reported their dog had surgery “just before Christmas” and described excellent communication from the team.
• •Spaying experience: multiple reviews describe a smooth spay process.
• •Handling difficult or anxious pets: one review describes vets taking their time with an elderly cat who hisses and tries to bite, with the vets remaining calm and patient.

Part of the White Cross Vets group (the website describes 21 practices), rather than a standalone independent clinic. Based on available information, the practice appears set up for routine care plus emergency/urgent needs (listed as offering emergency veterinary services, 24/7 or extended hours), and it’s also marked as a veterinary nurse training facility.

In recent reviews, owners mention

• •being shown how to do at-home care (one owner says they were fully informed and shown how to clean their dog’s ear)
• •staff helping reunite a lost dog with its owner after the dog was brought in
• •dogs being helped to feel at ease during visits (including treats mentioned as part of settling them)

Godiva Veterinary Clinic Ltd is set up for both routine and more involved medical care, with owners describing everything from urgent same-day help to ongoing management of chronic conditions. Across the latest reviews, people repeatedly mention

• •being able to get an urgent appointment at short notice, with problems “sorted out almost immediately”
• •clear explanations and time taken in consults (including written information and detailed estimates for dental work)
• •dental work supported by dental X‑ray equipment, used to check for issues not otherwise visible
• •a calmer visit experience for pets, including separate seating areas for cats and dogs and staff adjusting handling to keep pets relaxed

Warren House Veterinary Centre Ltd / WM Endoscopy Veterinary Clinic describes itself as a family-owned practice, with an emphasis on “innovative” healthcare. The website highlights advanced options such as keyhole (minimally invasive) surgery, camera diagnostics, and rapid cancer diagnosis lab equipment, alongside routine preventative care.

From the latest reviews, owners most often mention being fitted in at short notice, support for small emergencies over holiday periods, and consultations that feel thorough rather than rushed (including discussing options and starting with the least invasive treatment). There are also specific mentions of care for cats, dogs, and an elderly rabbit, suggesting the team sees more than just straightforward dog/cat appointments.

Blacks Vets describes itself as a veterinary group operating a network of five practices, established in 1965, and it states it has “state-of-the-art diagnostic equipment.” It also lists emergency veterinary services (described as 24/7/extended-hours) and is a veterinary nurse training facility.

In the latest reviews available, owners most often mention

• •being seen very quickly for emergencies, including on a bank holiday
• •staff taking time to reassure owners during upsetting situations
• •specific clinicians being singled out by name (e.g., Dr Kevin and Luke) after an emergency visit where the owner felt their dog’s life may have been saved

Manor Vets is an RCVS-accredited veterinary clinic offering a 24-hour emergency service, with stated capabilities that include exotic animal services and cat microchipping. It’s also listed as a veterinary nurse training facility. In the latest reviews available to us, cat owners repeatedly mention clear explanations and planning for ongoing conditions (including a chronic kidney disease plan), prompt service, and a sense that the team isn’t “just after money”.

Bilston Veterinary Clinic describes itself as an independent, owner-run practice (run by Steve Mullender and Debbie Parry) providing care for dogs and cats, with the website stating it has been established for over 30 years. It also says it offers 24-hour emergency cover in conjunction with a veterinary hospital.

From the latest reviews available, owners mention

• •Ongoing, long-term use (one reviewer says they’ve used the clinic for 16+ years).
• •Support during end-of-life care, including help and reassurance when a pet was put to sleep.
• •Help with unwell pets (a visit for a poorly chihuahua is specifically mentioned).

Bloxwich Veterinary Centre is part of the OnlineVets group (website: onlinevets.co.uk). The clinic is set up for routine companion-animal care and common procedures (owners mention spays/neuters and wound treatment) and also describes an emergency/urgent-care pathway: 24/7 access to veterinary care and advice for Pet Health Club Plus members via a partnership with PawSquad.

From recent reviews, owners repeatedly describe being fitted in quickly (including next-day appointments and emergency visits), getting clear explanations, and seeing extras around end-of-life care (a sympathy card after a pet’s death). There is also a serious recent complaint alleging a poor outcome and insufficient post-op support after a cat spay; this conflicts with many positive reports of kindness and professionalism.

Medivet Coventry is part of the Medivet group and is led by veterinary surgeon Simon Pudsey. The clinic advertises modern facilities including CT imaging, X‑rays and an in‑house laboratory, and offers 15‑minute consultations plus home visits. From the latest reviews available, owners specifically mention on-time appointments, staff support with handling anxious dogs, and practical help after appointments (e.g., a vet nurse helping carry two cats to the car). Out-of-hours care is stated to be provided by Medivet 24 Hour Leamington Spa.

Streetly Vets describes itself as an independent, family-owned practice, led by veterinary surgeons Dr Jamie Bradbury and Dr Cora Heywood (both listed as MRCVS on the clinic website). The clinic appears set up for routine companion-animal care plus in-house procedures and diagnostics, with an operating theatre and imaging (digital X‑ray and ultrasound) listed.

From the latest reviews, owners frequently mention

• •The practice being busy but with manageable waiting times, and staff being “helpful and considerate.”
• •End-of-life care where time was taken to explain what would happen, making a difficult visit feel more supported.
• •A recent building extension that reviewers say created more waiting space and added an extra room for vets.

There is also a clear note of cost/consent concerns from one reviewer, who says treatments were provided without discussion of costs and the “free consultation” was not explained upfront.

Established in 1990, A K Duncan Veterinary Surgery offers routine and rehabilitation-focused care alongside some less commonly listed options such as hydrotherapy/hydrobath and stem cell therapy. The practice lists an on-site laboratory and is also described as a veterinary nurse training facility. In the latest reviews available, owners specifically mention spay procedures for two pets (“Dora & Ruby”), with thanks directed to named vets (Dr Moanamisi and Dr Hannah) as well as the vet nurses and reception team.

Halesowen Vets4Pets Ltd is part of the Vets4Pets brand, and the practice website describes it as locally owned and accepting new clients. Based on the services listed, it’s set up for both routine care and more complex cases, including referral work and advanced procedures such as orthopaedics (including cruciate surgery), arthroscopy, and keyhole surgery (laparoscopy). The clinic also lists on-site capability for digital and dental X‑ray, ultrasound, endoscopy, in-house lab testing, and inpatient care with separate dog and cat wards plus isolation.

From the latest reviews available to us, feedback is mixed: several recent reviewers praise the team as “caring” and describe a “lovely vet and staff,” while two recent 1‑star reviews describe a serious complaint involving an 8‑month-old puppy being put to sleep when the reviewers say a same-day rehoming option existed, alongside claims of poor empathy/communication.

Richard Smith (Bilbrook) Limited presents itself as an independent, owner-led veterinary practice (Richard Smith is listed on the practice website as “Veterinary Surgeon and Practice Owner”). The website focuses on introducing the team (veterinary surgeons, veterinary nurses, receptionist, and practice manager) rather than detailing facilities or specific treatments.

From the latest reviews, owners most often describe long-term use of the practice (“for years” and “with all my pets”) and a strong preference for the continuity of seeing Richard and the same team. Several reviewers explicitly contrast it with corporate-feeling care, saying they don’t feel it’s “just for the money.” One recent review conflicts with these positives, describing a poor front-desk experience during a pet’s unexpected death, specifically a perceived lack of empathy from a receptionist.

Hillman Vets is set up for both routine care and urgent situations, with emergency veterinary services listed in its services and a veterinary nurse training facility noted. From the latest reviews, owners most often describe calm handling of nervous or young pets (including three puppies who were “so relaxed” afterwards) and support through serious illness and end-of-life care (including a review describing a dog being put to sleep with everything “done perfect”). A minority of reviewers report the opposite experience, describing a vet as abrupt/lacking compassion and one review alleging the practice was more interested in upselling than addressing health concerns.

Medivet Binley is part of the Medivet group and is set up as a general small-animal practice for cats, dogs and rabbits, with on-site diagnostics (X‑rays and an in-house lab) and standard preventative care. The website also lists Platinum accredited status for supporting owners through saying goodbye to a pet. In recent reviews, owners most often mention being seen without a long wait, easy appointment booking, and vets taking time with rabbits and kittens.

Fivelands Veterinary Centre describes itself as a modern, well‑equipped practice with wards plus diagnostic and surgical facilities, and it also holds International Cat Care “Silver Award” cat‑friendly status. Recent reviews add practical, decision‑relevant detail: owners mention being given multiple treatment options and having costs explained in advance, and there are detailed accounts of end‑of‑life support (including time to say goodbye and keepsakes like paw prints and a fur clipping).

The Veterinary Clinic, New Hall is a small-animal practice described by reviewers as handling both routine care (including injections) and urgent problems that may need surgery. Owners mention structured follow-ups (review check-ups planned after a procedure) and a deliberate approach for nervous dogs, including “social visits” where dogs come in just to say hello, have treats, and play briefly with staff to build confidence. One owner also notes a cost positive: their final invoice was lower than the initial estimate.

Blacks Vets’ ownership (independent vs part of a larger group) isn’t stated in the information provided. Based on the available data, the practice appears set up for routine consultations alongside urgent presentations: one reviewer describes being accepted for emergency help even when they weren’t yet a client, during a dog’s final moments. Reviews also repeatedly point to a calm, explanatory consult style—e.g., a vet speaking to a pet by name to keep them settled and explaining what was happening throughout the examination. The clinic is also listed as a veterinary nurse training facility.

Colebrook Veterinary Surgery is a veterinary practice that is also listed as a Veterinary Nurse Training facility. Recent reviews describe first-time registrations and routine appointments for cats, including an elderly cat consult where the clinician “listened to concerns” and was described as empathetic. Several reviewers also mention strong front-desk support (welcoming/lovely receptionists) and an existing pet plan that a client felt covered their visit well. One recent reviewer, however, felt conversations were repeatedly steered toward costs and described the vets as “sales people,” so experiences appear mixed on how money and recommendations are handled.

Vets4Pets is described on its website as a locally owned practice managed by practice owners Leah and Cristina (since 2018). The clinic presents itself as set up for in-house diagnostics and surgery, including orthopaedics and ultrasound, and it also states it accepts referrals from other practices. It’s also listed as a veterinary nurse training facility.

From the latest reviews, owners most often mention quick, practical support (for example, same-day urgent appointments and staff helping lift a dog in and out of the car) and efficient medication supply (including text notifications when prescriptions are ready). One recent review conflicts with this, describing a brief paid re-check where the owner felt dismissed after being told nothing more could be done.

White Cross Vets Coventry is part of the White Cross Vets group (the website describes 21 practices). From the written reviews available, this clinic is being used for both routine care (health checks, parasite treatment) and more complex/urgent work, including diagnostic imaging and surgery. Owners specifically mention

• •Thorough investigations for a sick rat, including an ultrasound and a swab for cytology, followed by a spay carried out late on a Friday.
• •Clear, step-by-step explanations of what might be happening and what options are available (noted for rescue cats with “critical medical issues”).
• •Good handling of nervous pets (an anxious senior cat) and helpful, cheerful reception staff.
• •Practical access features mentioned by one reviewer: plenty of parking, EV charging points, and disabled parking spaces.

St George’s Vet Group is a multi-branch veterinary group with access to “state-of-the-art” hospital facilities and a mobile service. It’s also listed as a veterinary nurse training facility. From the latest reviews, owners most often describe smooth, welcoming visits (including staff knowing a puppy’s name on arrival), quick appointment availability for a cat with an eye problem, and practical support for reactive dogs (for example, being taken in/out via a back door or seated away from other dogs). End-of-life care is also specifically described, including being given time in a side room without feeling rushed and receiving a sympathy card afterwards.

Quinton Vets4Pets Ltd operates under the Vets4Pets brand and is described on its website as a locally owned practice. It presents itself as a well-equipped small-animal clinic with in-house diagnostics (laboratory testing, digital X‑ray, ultrasound) and surgical facilities (operating theatre, orthopaedics/soft tissue). The setup includes separate cat and dog waiting areas, separate wards and isolation units, and a separate cat consult room.

From the latest reviews available, owners most often highlight thorough consults (including careful review of medical notes and medication interactions), clear explanations with take-home leaflets, and quick appointment availability.

Amicus Veterinary Centre has been operating since December 2001 and, based on its own information, is set up to see a wide mix of species: cats and dogs alongside reptiles, birds and “small furries.” It is also listed as a veterinary nurse training facility.

From the latest written reviews available to us, owners most often describe end‑of‑life appointments: being taken straight into a private room, staff waiting so family members could arrive to say goodbye, and consultations that weren’t rushed. One review also describes the vet explaining a bird’s condition clearly and compassionately to support decision‑making.

(Ownership model—independent vs corporate group—is not stated in the information provided.)

Firstvets – Aldridge (established 1999) is a small-animal practice that’s part of the CVS Group and is listed as an RCVS General Practice. Based on the services listed and what owners describe, it appears set up for routine preventative care (vaccines, parasite control, nurse clinics) as well as medical work-ups and procedures (diagnostics, surgery, dentistry).

Decision-relevant specifics owners mention include

• •Rapid urgent access: one owner reports getting an emergency appointment within half an hour for a guinea pig.
• •Clear, unrushed decision-making: a vet “talked us through our options” and didn’t pressure the owner to decide quickly.
• •End-of-life care: a euthanasia experience is described as respectful, including the pet being wrapped in a clean blanket to take home.
• •Mixed reports on phone triage: one reviewer describes being told to “try other vets” when calling about a crying, painful puppy, contrasting with other reviews praising supportive staff.

Radford Road Vets is part of Broad Lane Vets, an independent practice established in 1969. The website lists routine care (consultations, vaccinations, nurse clinics) alongside more specific offerings such as cat-only clinics, pet blood transfusions, dermatology, and home visits/ambulance. The practice also provides 24/7 digital vet support via a partnership with VidiVet.

In recent reviews, owners describe a friendly, family-like atmosphere, and one review gives a detailed example of the team assessing an injured hedgehog brought in by a member of the public and then carrying out euthanasia when injuries were too severe.

Wolverhampton PDSA Pet Hospital is part of PDSA and, according to its website, focuses on providing free and low-cost veterinary care to pets in need. Clinic data also lists it as a Veterinary Nurse Training facility and as offering emergency veterinary services (noted as “24/7 or extended hours” in the data).

In the latest reviews, owners describe practical features and outcomes such as same-day diagnosis and starting the right treatment after months of unresolved illness elsewhere, frequent check-ups, an online booking system that lets you send photos ahead of the appointment, and support arranging cremation after euthanasia for a pet with heart failure.

608 Vet Practice operates under the Linnaeus Veterinary group (owned by Mars Petcare UK, as referenced by reviewers). The practice focuses on pet animals (it moved from mixed large/small animal work to pets in 2011) and is set up for cases needing on-site diagnostics and treatment, with hospitalisation, surgery, imaging, and an in-house laboratory mentioned on its website. It also states it can handle emergency work with 24-hour care, and it’s listed as a veterinary nurse training facility.

The latest reviews available to us focus heavily on corporate ownership, pricing, and how care is presented—several reviewers describe very high quotes (including dental work) and feeling pushed toward extra tests, while others describe staff interactions as “cold and uncaring.”

Carmel Veterinary Centre is an RCVS-accredited practice and an ISFM Silver Cat Friendly Clinic, and it’s also listed as a veterinary nurse training facility. The website describes it as a two-practice setup.

From the latest reviews, owners most often describe routine care (check-ups and vaccinations) alongside urgent same-day treatment (for example, an elderly dog treated for fly strike, with the vet spending “about an hour” on care and reassurance). Several reviewers highlight vets who explain options clearly without pressuring decisions, while one recent review reports the opposite experience: rough cat handling and unclear pricing until the end.

Orchard Veterinary Centre is a veterinary practice that also operates as a Veterinary Nurse Training facility. Recent reviews describe being seen at very short notice (including being fitted in “straightaway” for an unwell cat and registering at the same time), but there are also reports of long waits, medication errors, and pricing concerns. One reviewer also reports that a dog’s operation took place at a different branch than expected, and another describes routine treatments being done in a back room without the owner present.

Stewart Vets is a small-animal practice established in the early 1970s and refurbished in 2023, operating as a trading name of CVS (UK) Limited. The clinic advertises routine care (consultations, vaccinations, parasite control) alongside dentistry, diagnostics, and surgery, and also lists care for exotics (including birds and reptiles). It’s accredited as an RCVS General Practice and holds Cat Friendly Clinic (Silver) and Rabbit Friendly Clinic (Silver) status, and it’s also a veterinary nurse training facility.

From the latest reviews available, experiences are mixed: several owners describe welcoming reception and vets who explain what to do next (including a vet examining a budgie and providing recommended next steps), while one recent reviewer reports repeated visits for a very sick dog without a satisfactory diagnosis or improvement, and felt cost was prioritised.

608 Vet Practice trades under Linnaeus Veterinary Ltd (a corporate group; reviewers also link Linnaeus to Mars Petcare). The website positions the practice as a hub for complex cases and emergencies, with 24-hour care, hospitalisation, and an in-house laboratory for rapid diagnostics “365 days a year.” It also emphasises continuity of care (encouraging clients to see their preferred vets and having vets discuss cases together).

Recent reviews, however, focus heavily on cost and “corporate” changes, including claims of higher prices after takeover, additional tests being suggested, and an extra charge for same-day “emergency appointments.”

White Cross Vets Bloxwich is part of the White Cross Vets group (the website states 21 practices across the North and Midlands). It is listed as a veterinary nurse training facility. Recent reviews describe a mix of experiences: some owners report clear explanations and supportive care (including end-of-life support), while others describe serious dissatisfaction around communication, fees, and a post-operative complication.

Concrete specifics mentioned include

• •A named vet (“Will”) being praised for explaining options so owners could make informed decisions about a dog’s treatment plan.
• •End-of-life care for a cat being described as compassionate and allowing meaningful final moments.
• •One owner reporting a short appointment where no examination or vaccination was done, but a consultation fee was charged and they were told to go elsewhere.
• •One owner alleging their dog died following a “routine operation,” with criticism of how bleeding was handled and being asked to transport the pet to out-of-hours care.

Lockwood Vets (established in 1994) operates as part of the Lockwood Veterinary Group and is RCVS-accredited. The website highlights a Pet Health Club® Plus plan that includes consultations, and the clinic is also listed as a veterinary nurse training facility. Reviews point to a practice that sees routine cat/kitten cases, with owners describing two vets as patient and good at handling a new kitten, while one recent review reports a different vet seeming “nervous and unsure”, leading the owner to request specific vets going forward.

Oakfield Veterinary Group is an RCVS-accredited practice and a veterinary nurse training facility. Reviews describe a clinic that deals with a mix of routine and more emotional situations—owners mention end-of-life support, handling anxious dogs patiently, and even taking in an injured pigeon when the owner was in a rush. A pet plan (“pet plan” / “Pet Health Club®”) is mentioned by clients as helping reduce costs on consultations and medications.

Stechford Vets4Pets Ltd is part of the Vets4Pets group and operates from within a Pets at Home store. It’s also listed as a veterinary nurse training facility. Recent reviews most often describe cat care (including vaccinations and ongoing treatments), with multiple owners highlighting clear explanations of next steps and results from the vet. Feedback on reception is mixed: some reviews praise knowledgeable, helpful receptionists, while another describes repeated rudeness when calling or collecting medication.

Vets Now Wolverhampton is part of the Vets Now emergency-vet network (a UK-wide group), focused on out-of-hours and urgent pet care for small animals, with access to video consultations through the wider service. Recent reviews describe both high-stress end-of-life care (including euthanasia support and providing keepsakes such as paw/nose prints and fur) and emergency triage where owners understood cases are seen by priority. Feedback is mixed on the experience: some owners describe rapid identification of serious problems and compassionate handling, while others report long waits without updates and one reviewer felt the clinic prioritised money.

Coventry PDSA Pet Hospital operates under the PDSA charity brand and, per its website, is set up to provide free and low‑cost veterinary care for pets in need. Based on your inputs, it handles routine appointments as well as urgent cases (it’s listed as offering emergency veterinary services) and is also a veterinary nurse training facility.

In the latest reviews, owners describe a mix of experiences: some praise the vets and say they were “very helpful,” while others report problems around front‑desk communication and costs/expectations—such as being asked for a deposit within 24 hours to keep a booked dental appointment, and promised follow‑up calls after a procedure not happening.

Wombourne Veterinary Centre appears to operate under the Island Vet branding (the clinic website is on the islandvet.co.uk domain, and a recent review refers to “island vets”). It’s listed as a veterinary nurse training facility.

From the latest reviews available, experiences are mixed: several short reviews describe staff as “helpful”, “experienced”, and “lovely”, while one detailed account alleges a serious consultation issue involving a dog with a known heart condition where the vet reportedly focused on the heart problem, did not examine an injured leg, and no pain relief was provided. That same review also alleges being advised the dog might not make it through the night, followed by a different practice diagnosing a sprain and dislocated kneecap.

Home Visit Vet is an independent mobile veterinary service led by veterinarian Rachel Taylor, providing care in clients’ homes. Based on the website and recent reviews, it appears especially set up for at-home consultations, routine preventative care, and end-of-life support.

Specifics owners mention include

• •Home visits for vaccinations and check-ups for cats and rabbits, over multiple years for some clients.
• •At-home euthanasia, with reviews describing a calm process where owners were talked through what would happen and given time to say goodbye.
• •Practical advice during visits, including answering questions and signposting owners to other places when needed.
• •For out-of-hours care, the website states registered clients can be seen by YourVets Solihull.

Blacks Vets is a veterinary group (established in 1965) that describes itself as having “family values” and uses state-of-the-art diagnostic equipment. Recent reviews describe treatment of both a long-running, complicated cat abscess case and a kitten needing a swift diagnosis and medication started right away. Owners repeatedly mention being listened to and consulted on treatment plans, with clear explanations from vets and supportive front-desk staff. Multiple reviews also comment that appointments were easy to get and that pricing felt “reasonably priced” or “more affordable than most” (no specific fees quoted).

Wolverhampton Vets4Pets Ltd is part of the Vets4Pets group. Based on its website information, it’s set up as a modern, well-equipped practice with in-house diagnostics (including a laboratory and digital imaging) plus facilities for inpatient care (hospital ward and isolation unit). The practice also states it offers orthopaedic surgery in-house and accepts referrals from other veterinary practices. Recent reviewers mention the practice is “well run,” but one review notes appointments are usually needed as they “almost never have time for walk-in appointments.”

St George's Vet Group is described on its website as an award-winning veterinary group with hospital facilities and five branch surgeries, and it states that it provides emergency services. Reviews commonly mention a clean practice and friendly front-desk experience, including one review specifically praising the “emergency night staff.” There is also a detailed negative account alleging inconsistent vet continuity, pressure to euthanise without tests, and administrative/pricing discrepancies, which conflicts with multiple positive experiences described by other reviewers.

The Veterinary Clinic, Erdington provides general veterinary care backed by on-site diagnostic and treatment facilities such as an in-house laboratory, digital radiography, ultrasonography, ultrasonic dentistry, and full hospitalisation facilities. It also offers a Pet Health Club and is listed as a veterinary nurse training facility, with emergency veterinary services noted in the clinic data (no specific out-of-hours arrangements are described in the sources provided).

Recent reviews include practical details that may matter day-to-day: one owner describes wheelchair accessibility (including a slight incline from the car park and tight consult rooms that can be rearranged), while other owners raise concerns about cost transparency (one bill of £457 with “no discussion of costs throughout the visit”) and communication around diagnosis (one reviewer says they had to ring twice to speak to the vet for the diagnosis). End-of-life care is also specifically mentioned: one owner says the clinic handled their dog’s passing well, including arranging cremation and returning ashes.