Pool House Veterinary Group – Vets in Sutton Coldfield
Clinic Overview
- Recent feedback is very positive overall, with several owners praising the clinic’s handling of urgent and emergency cases. - Out-of-hours care is a clear theme: one owner describes “outstanding service” from the emergency vet, while another says their dog was seen as an emergency and that vet Harvey was especially good. - Owners also mention prompt action in serious situations, including immediate x-ray assessment and referral after a dog was hit by a car.
Pool House Veterinary Group is a general veterinary practice in Sutton Coldfield and part of IVC Evidensia. Recent customer feedback highlights compassionate end-of-life support, clear day-to-day advice, and strong care in urgent and out-of-hours situations. Reviews also mention prompt assessment and referral when more advanced treatment is needed.
Services
- •General veterinary care and advice: owners describe staff as helpful and clear when giving routine guidance and support.
- •Emergency and out-of-hours care: recent reviews mention dogs being seen urgently, including by the out-of-hours emergency vet.
- •Diagnostics and onward referral: one reviewer describes their dog receiving an x-ray and immediate referral after a road traffic accident.
- •End-of-life support: owners specifically praise the team’s care and kindness when saying goodbye to a pet.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews specifically mention Harvey, a vet praised for emergency care. More broadly, owners repeatedly describe the team as supportive, helpful and compassionate.
Reviews
Google rating: 4.6/5 from 868 reviews.
- •Recent feedback is very positive overall, with several owners praising the clinic’s handling of urgent and emergency cases.
- •Out-of-hours care is a clear theme: one owner describes “outstanding service” from the emergency vet, while another says their dog was seen as an emergency and that vet Harvey was especially good.
- •Owners also mention prompt action in serious situations, including immediate x-ray assessment and referral after a dog was hit by a car.
- •Compassion and communication stand out too, with praise for support during end-of-life care and for the advice given by staff. One reviewer describes the practice as good but pricey.
