Pool House Veterinary Group – Vets in Sutton Coldfield
Clinic Overview
- Feedback is very positive overall, with repeated praise for how the practice handles urgent and emergency cases. - Out-of-hours care stands out, including one owner who described “outstanding service” from the emergency vet and another who singled out Harvey for being especially good in an emergency. - Compassion is a strong theme, particularly in end-of-life situations, with owners describing staff as kind and caring when a pet needed to be put to sleep or when saying a final goodbye.
Services
- •General veterinary care and advice: owners describe the team as helpful, attentive and clear when giving routine guidance and support.
- •Emergency and out-of-hours care: several reviews mention dogs being seen urgently, including by the out-of-hours emergency vet and for emergency appointments while away from home.
- •Diagnostics and onward referral: one owner says their dog received an x-ray and immediate referral after a road traffic accident.
- •End-of-life support: owners specifically praise the team’s kindness and care when saying goodbye to a pet.
Pricing
No published pricing information is currently available for this clinic.
People
Reviews specifically mention Harvey, a vet praised for emergency care. More broadly, owners repeatedly describe the team as kind, helpful, efficient and compassionate.
Reviews
Google rating: 4.6/5 from 930 reviews.
- •Feedback is very positive overall, with repeated praise for how the practice handles urgent and emergency cases.
- •Out-of-hours care stands out, including one owner who described “outstanding service” from the emergency vet and another who singled out Harvey for being especially good in an emergency.
- •Compassion is a strong theme, particularly in end-of-life situations, with owners describing staff as kind and caring when a pet needed to be put to sleep or when saying a final goodbye.
- •Owners also mention efficient, attentive service and prompt action in serious situations, including x-ray assessment and immediate referral after a dog was hit by a car; one reviewer did note that the practice felt pricey.
