The Veterinary Clinic, New Hall

The Veterinary Clinic, New Hall is a small-animal practice described by reviewers as handling both routine care (including injections) and urgent problems that may need surgery. Owners mention structured follow-ups (review check-ups planned after a procedure) and a deliberate approach for nervous dogs, including “social visits” where dogs come in just to say hello, have treats, and play briefly with staff to build confidence. One owner also notes a cost positive: their final invoice was lower than the initial estimate.

Services

Based on the latest reviews available to us, owners specifically mention

• •Treatment after a dog was attacked by another dog, including surgery completed quickly and the pet back home by lunchtime, with review check-ups planned afterwards.
• •“Social visits” for anxious/nervous dogs (regular short visits for treats and a quick game) to reduce fear around appointments.
• •Injections/vaccinations (noted as going smoothly for a previously very fearful dog).
• •Care for cats (one owner mentions visiting with two of their four rescue cats).

People

• •Julie (initial point of contact, role not specified): praised for doing “everything she could” to accommodate an urgent visit.
• •Unidentified vet: described as prioritising an injured dog quickly, completing surgery promptly, and arranging review check-ups. Another owner contrasts this clinic with previous vets by saying their nervous dog was not manhandled and was allowed to proceed at the dog’s pace.

Reviews

Google rating: 4.3 stars from 183 reviews.

• •Urgent case handling: one owner says their dog was made a priority after an attack, with fast surgery and planned follow-up checks.
• •Nervous-dog support: monthly “social visits” (treats/brief play) are credited with changing a fearful dog’s behaviour at the clinic; the same owner reports injections later went smoothly.
• •Staff interaction: reviewers describe staff as friendly and helpful, and one notes practical waiting-area details like seating being available.
• •Access timing is unclear: one review describes being accommodated on a Sunday, while the publicly listed opening hours indicate weekends are closed.