The Veterinary Clinic, New Hall

The Veterinary Clinic, New Hall is a Sutton Coldfield small-animal practice that is part of IVC Evidensia. It is used for routine care such as injections as well as urgent problems that may need surgery, with owners also mentioning planned follow-up check-ups after treatment. Reviewers also highlight a gentle, confidence-building approach for nervous dogs, including short “social visits” to help them feel safer at the clinic.

Services

• •Routine appointments and preventive care: reviewers mention injections going smoothly for a previously fearful dog, and a cat visit that included examination and two injections carried out carefully.
• •Urgent treatment and surgery: one owner describes their dog being prioritised after an attack by another dog, with surgery completed quickly and follow-up review appointments arranged.
• •Support for nervous dogs: the clinic is repeatedly praised for using regular “social visits” where dogs can come in for treats, a brief game, and positive contact with staff before formal treatment.
• •Cat care: owners mention bringing cats to the practice and describe the handling as calm and professional.
• •General day-to-day care: recent feedback consistently mentions prompt service, caring staff, and a patient approach during appointments.

Pricing

No published pricing information is currently available for this clinic, though one recent reviewer says a monthly subscription arrangement offered good value and avoided surprise extras.

People

• •Julie: praised for doing everything she could to accommodate an urgent visit after a dog attack.
• •Unnamed vet: one owner says the vet made their injured dog a priority, completed surgery quickly, and arranged review check-ups afterwards.
• •Wider team: reviewers describe the staff as caring, kind, patient, friendly, and professional, particularly with anxious dogs and cats.

Reviews

Google rating: 4.4/5 from 186 reviews.

• •Recent reviewers are very positive about the team’s manner, often describing the service as prompt, professional, caring, and friendly.
• •Handling of nervous dogs stands out strongly: one owner says monthly social visits transformed their dog from fearful and defensive to relaxed enough to have injections without distress.
• •Urgent care also features well, with one detailed review describing quick prioritisation and surgery after a dog attack, followed by planned check-ups.
• •Value is mentioned positively by one reviewer, who says a monthly subscription covers many services and helps avoid unexpected add-on charges.