The Veterinary Clinic, New Hall – Vets in Sutton Coldfield
No Prices
No Prices Tracked
Corporate
Verified ClinicClinic Overview
- Recent feedback is very positive overall, with owners often describing the service as prompt, professional, caring and respectful to both pets and owners. - Handling of nervous dogs remains a standout theme, with one owner saying regular social visits transformed their dog's confidence to the point that injections could be given without distress. - Urgent and more serious care is also praised, including rapid treatment after a dog attack and supportive surgical care for a cat following a road accident.
Services
- •Routine appointments and preventive care: Owners mention standard consultations, examinations and injections, including a dog seen for a lump check and a cat appointment where the examination and two injections were handled carefully.
- •Urgent treatment and surgery: Reviews describe the clinic making urgent cases a priority, including treatment after a dog attack and surgical care for a cat after a road traffic accident that later needed a leg amputation.
- •Support for nervous dogs: The clinic is repeatedly praised for using regular social visits where dogs can come in for treats, a brief game and positive contact with staff before formal treatment.
- •Cat care: Cats feature regularly in feedback, with owners describing calm handling, professional treatment and supportive care during stressful situations.
- •End-of-life care: One recent owner specifically highlights kind, compassionate support when having a cat put to sleep.
- •General day-to-day care: Reviews consistently mention prompt service, caring staff and a patient approach during appointments.
Pricing
No published pricing information is currently available for this clinic, though some owners describe the monthly subscription as good value and say it helps avoid surprise extras.
People
- •Mikaela / Michaela: singled out for kind, supportive care, with one owner saying she was amazing and another praising how gently she guided them through a euthanasia appointment.
- •Julie: praised for doing everything she could to accommodate an urgent visit after a dog attack.
- •Wider team: reviewers describe the staff as caring, kind, patient, friendly and professional, particularly with anxious dogs and cats.
Reviews
Google rating: 4.4/5 from 192 reviews.
- •Recent feedback is very positive overall, with owners often describing the service as prompt, professional, caring and respectful to both pets and owners.
- •Handling of nervous dogs remains a standout theme, with one owner saying regular social visits transformed their dog's confidence to the point that injections could be given without distress.
- •Urgent and more serious care is also praised, including rapid treatment after a dog attack and supportive surgical care for a cat following a road accident.
- •Cat owners also mention gentle handling during routine visits, and one recent review highlights especially compassionate support during an end-of-life appointment.
