Vets4Pets Halesowen

From the latest reviews available to us, feedback is mixed: several recent reviewers praise the team as “caring” and describe a “lovely vet and staff,” while two recent 1‑star reviews describe a serious complaint involving an 8‑month-old puppy being put to sleep when the reviewers say a same-day rehoming option existed, alongside claims of poor empathy/communication.

Services

Services and facilities stated on the practice website include

• •Referral service, including accepting referrals from other veterinary practices (also lists surgery referrals).
• •Emergency cover with out-of-hours arrangements referenced on the website (details provided there).
• •Diagnostics: digital X‑ray, dental X‑ray, ultrasound, endoscopy, in-house lab work (biochemistry, haematology), blood pressure monitoring, Tonopen eye pressure testing.
• •Surgery and procedures: general anaesthetic, dentistry, fracture repair, ear surgery, airway surgery, orthopaedics (including cruciate surgery), arthroscopy, keyhole surgery (laparoscopy), laser treatment.
• •Cancer care: chemotherapy and cancer treatment.
• •Preventive and routine care: microchipping, nurse clinics, written prescriptions available on request.
• •Species seen (as listed): dogs, cats, rabbits, reptiles, and other small mammals; includes exotic pet consultations (including reptiles) and small mammal medicine/surgery.
• •Pet travel documentation: Animal Health Certificates, pet passports, Fit to Fly letters, rabies serology tests (the site states trained Official Veterinarian vets provide travel documents).
• •Client services: WhatsApp chat service for product orders, appointment requests, and ordering/paying for treatments or repeat prescriptions.
• •Facilities mentioned: operating theatre with gaseous anaesthetic facility, hospital ward/in-patient kennels, pharmacy, isolation unit, and separate dog/cat wards and isolation units.

People

No individual vets or nurses are named in the provided information. In the latest reviews available to us

• •Some owners describe the vet and staff as “lovely” and “caring.”
• •Two reviewers describe the opposite experience, alleging lack of empathy and dissatisfaction with how a euthanasia decision was handled.

Reviews

Google rating: 4.5 stars from 460 reviews.

• •Positive experiences mention a caring team and “lovely vet and staff,” but without specific examples of treatments or outcomes.
• •Two recent 1‑star reviews raise a serious concern alleging a young dog was euthanised despite (they claim) a same-day rehoming option being communicated, and describe the interaction as lacking empathy and proper discussion.