Vets4Pets Halesowen

- Several recent 5-star reviews praise the team for being kind, friendly and caring, particularly during emergency visits and euthanasia appointments. - One positive review specifically says options and costs were explained clearly and openly. - A July 2026 complaint says the vet and nurse were compassionate during a pet’s final appointment, but criticises a receptionist’s handling of payment immediately afterwards.

Services

•General, referral and emergency care: The practice says it provides routine veterinary care alongside referrals from other practices, including surgical referrals. Recent reviews also mention emergency visits, including urgent cat care and end-of-life appointments.
•Diagnostics and monitoring: Website-listed facilities include digital X-ray, dental X-ray, ultrasound, endoscopy, in-house laboratory testing, blood pressure monitoring and Tonopen eye pressure testing.
•Surgery and procedures: Listed procedures include general anaesthetic, dentistry, fracture repair, ear surgery, airway surgery, orthopaedics including cruciate surgery, arthroscopy, laparoscopy and laser treatment.
•Cancer and complex care: Chemotherapy and other cancer treatments are listed on the website.
•Preventive and routine services: Microchipping, nurse clinics and written prescriptions on request are listed.
•Species treated: The clinic says it sees dogs, cats, rabbits, reptiles and other small mammals, including exotic pet consultations and small mammal medicine and surgery.
•Pet travel documents: Animal Health Certificates, pet passports, Fit to Fly letters and rabies serology tests are listed, with travel documents provided by Official Veterinarian vets.
•Facilities and client services: The website mentions an operating theatre, gaseous anaesthetic facility, hospital ward, in-patient kennels, pharmacy, isolation unit, separate dog and cat wards, and a WhatsApp service for product orders, appointments and repeat prescriptions.
•End-of-life care: Several recent reviews specifically mention euthanasia appointments, with some owners praising the compassion shown by the clinical team.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews give a mixed picture: one client praised the way options and costs were explained clearly, while another felt they were charged for care that did not resolve their pet’s problem.

People

No individual vets or nurses are named, but reviews mention a vet, a nurse and reception staff. Recent feedback most often describes the clinical team as kind and caring, although some dissatisfied clients felt communication and empathy fell short in difficult cases.

Reviews

Google shows 4.5 stars from 470 reviews.

•Several recent 5-star reviews praise the team for being kind, friendly and caring, particularly during emergency visits and euthanasia appointments.
•One positive review specifically says options and costs were explained clearly and openly.
•A July 2026 complaint says the vet and nurse were compassionate during a pet’s final appointment, but criticises a receptionist’s handling of payment immediately afterwards.
•The strongest negative reviews raise serious concerns about empathy, communication and clinical judgement in urgent or complex cases, including two November 2025 complaints about a puppy being put to sleep and a January 2026 complaint from an owner who says another vet later identified a foreign body requiring emergency surgery.

Note: Showing the 10 most recent Google reviews out of 470 we track in total. Recent reviews may not be representative of overall sentiment.

Larry Logan

1 month ago

We went to go put our dog down and they were so kind

Mark Pearson

luke pinnington

2 months ago

My cat was registered at another vets but as I lived closer to this one I had to use it as it was an emergency my cat unfortunately had to be put down but the care my cat received here was brilliant can't fault them in anyway thank you

Jessica Franco

So kind and friendly, fully explained options and costs, no hiding anything. Would recommend

emma washbrook

3 months ago

I unfortunately had to have my pet put to sleep on the 17th June. The vet and the nurse were very compassionate, the receptionist came into the room as soon as our pet was taken out and literally shoved the card reader in my husbands face no compassion at all in fact she couldn't even look at us 😢 so this is my memory of losing 💔 my family member! I did complain I got an apology and they will talk to staff so it doesn't happen again 😒 but I still have this awful experience going around in my head VETS 4 PETS do better so noone else has to deal with this awful memory!!!

Irina harris

7 months ago

Lovely staff!

Jennifer Cooper

8 months ago

Absolutely disgusting place .took my pup less then 12 mths old to be told kennel cough even tho we disagreed saying we really think there is an object stuck . Told to return the next day if no better we was in the room less then 10 min . To be told constipation we returned again the following day for further investigation. I asked for a scan and to put on fluids due to no water intake . We had a a phone call after 8 hours to be told he was constipated , baffled we asked he really don’t seem any better . No shaven areas for a canula or a scan . By 3 hours after returning home I rushed to another vets for a second opinion. We was told by the second vets he had a foreign object stuck causing pancreatic he had hours to live , thankfully black vets rushed him for surgery he now has half of stomach due to the object being left so long . How can you charge for a service not do the service obviously as the object was not tiny and let a puppy walk out

Jolita Razmaite

9 months ago

Helen

10 months ago

This is a great vets, very caring

Lucy Baylis

8 month old puppy put to sleep even though he could of been rehomed that day. Still in shock and very unhappy with the staff, no empathy and never going to be forgiven for this. AVOID!!