Manor Vets

Great place to take your pets, very caring and checked him over thoroughly, giving me some good advice, very happy with the service I received

Wouldn't go anywhere else , very friendly and helpful

A fantastic experience at Manor Vets in Halesowen. The reception team were warm and friendly from the moment we arrived, and helped me find the most cost-effective way to pay for the services Jerry needed that day. Our vet, Daniel Moraleja Ruiz, was brilliant. He was kind, patient and gentle with Jerry, my Bichon, and took the time to examine him thoroughly and attentively. I had expected a quick visit for his annual vaccinations, but Daniel’s care and attention made the appointment feel like so much more than a routine check-up. Thank you to everyone who looked after us. Jerry was in excellent hands, and I wouldn’t hesitate to recommend Manor Vets.

My fred loves coming for hos check uos had his yrly booster and nails trimed they love hom and taje care of him staff arw great

The nurse that dealt with Bella was very kind and gentle with her.

1 vet told us my 83 year old parents dog had cancer tumour, as he 15 probably would not pull thru surgery but our choice, he said he in pain after squeezing his anal sacs, suggested we take dog home an chat to whether live out his days albeit in pain or have him put to sleep, my mom obviously distraught. They decided quickly to not leave their dog in any more pain. After sorting on phone to reception we went back to be told the vet Peter Popescu was not happy to put dog to sleep!!! (Never told us this over phone or at our visit), so now we have a dying dog in pain an my mother in pieces!, I ask so what do we do now? Was told another vet will see us, Peter Jun Lai Tse, omg!!! He never had a clue why we were there (obviously no communication with previous vet/reception). The DRILLING I got was unreal! I explained what previous vet told us, he said he wanted to give us a 2nd opinion! My mom is sobbing in the corner! My parents had the horrid conversation of putting their beloved dog out of pain, he then asked do we want to re-home our dog! WTH sort of question is that after being told he’s dying! He made us feel like we just getting rid of the dog. I’m furious by now, he then spoke to me like a child where I had to stop him in his tracks! he then said he not happy putting our dog to sleep! Jesus! The stress, humiliation, no empathy, I felt I was on a conveyor belt! He EVENTUALLY agreed to put our dog to sleep, THEN came all the questions that the reception had already sorted with my parents over the phone before we returned to vet! More stress upon us! ABSOLUTELY UTTER DISGUSTING SERVICE!!!! Total cost £442.23! Was not asked if we wanted any foot print, clip of fur, NOTHING! (An I didn’t realise this at the time as stress and tears and anger was at its highest point) They obviously just wanted us gone!… the amount of local people I know who said EXACTLY SAME DISGUSTING VET an they had changed vets after just one visit!… all our lives we’ve had dogs an NEVER EVER have I gone through such disgusting behaviour!.. this is also being forwarded to complaints to vets management (not that they care or will do anything so lots have told me!).

Attended for a nurse check up for our dachshund with Hannah. Caring and helpful consultation. Definitely recommend.

The veterinarians at this surgery are fantastic. After our usual vets were unavailable for an urgent appointment we came to Manor Vets for assistance. Aimie Lai was very thorough in her examination and tests and gave a clear explanation and diagnosis. So why not 5 stars? Unfortunately, communication with the vets needs some improvement. Trying to call through is a nightmare and even after requesting the report of our pets assessment and x-rays several times to be passed onto our normal vets, we are still waiting completion of this task a week later.

I honestly can’t rate this practice highly enough. Everyone there is so friendly and welcoming. The reception team are fantastic, they always ask how my dog is doing, especially when we’re coming back for her ongoing issue, which really means a lot. Karen and Frankie are worth a special mention, they are both brilliant and so helpful (although all the staff are lovely!). They are also very accommodating when you call. If something feels urgent I’ve always been able to get an appointment quickly, which is really reassuring. We see Alex for my dog’s inflammatory bowel disease and he has been amazing. He’s so caring, explains everything clearly, and never makes you feel rushed. You can tell he genuinely cares.