Sutton Coldfield Vets4Pets Ltd – Vets in Sutton Coldfield
Clinic Overview
- Recent feedback suggests booking can be quick, with one owner saying they were seen straight away. - Front-of-house experience is mixed: one review praises a friendly receptionist, while others complain about rude reception service. - Value for money is disputed: one customer says prices are still reasonable, while another objects to the consultation cost and an added X-ray charge.
Sutton Coldfield Vets4Pets Ltd is a Vets4Pets practice in Sutton Coldfield offering routine care, diagnostics and surgery for dogs, cats and rabbits. Website-listed facilities include digital and dental X-ray, ultrasound, echocardiography, endoscopy and in-house lab testing, with out-of-hours emergencies handled by Pool House Veterinary Hospital. Recent customer feedback is mixed, with praise for easy booking and friendly front-desk service alongside some complaints about reception and communication.
Services
- •Surgery and procedures: laparoscopic (keyhole) spay, airway surgery, cruciate surgery, fracture repair, orthopaedics, soft tissue surgery, and general anaesthesia.
- •Diagnostics: digital X-ray, dental X-ray, ultrasound, echocardiography, endoscopy, and in-house laboratory testing including biochemistry, haematology and electrolytes.
- •Routine and preventive care: microchipping, medication supply, nurse clinics, weight clinic and dentistry. Recent feedback also refers to check-ups, and owners have mentioned asking for microchipping and vaccinations during visits.
- •Plans and species: the practice lists a “Complete Care Plan” and mentions care for dogs, cats and rabbits.
- •Emergency care: out-of-hours cover is provided via Pool House Veterinary Hospital.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The website lists out-of-hours emergency consultation fees of £270.50 before 11pm and £350 after 11pm. Review feedback on value is mixed: one customer describes pricing as reasonable, while another felt a consultation and suggested X-ray were expensive.
People
No individual vets or nurses are named here. Recent reviews mention a friendly receptionist, while other customers report rudeness at reception and from one unnamed male staff member.
Reviews
Google rating: 4.5/5 from 799 reviews.
- •Recent feedback suggests booking can be quick, with one owner saying they were seen straight away.
- •Front-of-house experience is mixed: one review praises a friendly receptionist, while others complain about rude reception service.
- •Value for money is disputed: one customer says prices are still reasonable, while another objects to the consultation cost and an added X-ray charge.
- •One negative review also raises concerns about follow-through during an appointment, saying requested microchipping and vaccination were missed.
