Sutton Coldfield Vets4Pets Ltd

Sutton Coldfield Vets4Pets Ltd is a Vets4Pets-branded practice that the website describes as “locally owned,” and as modern, newly extended, and well equipped. The clinic advertises in-house complex surgery and accepts referrals, with facilities including digital X‑ray (including dental X‑rays), ultrasound, endoscopy, an on-site lab, separate dog and cat wards, isolation, and an oxygen chamber. Out-of-hours emergency care is handled by Pool House Veterinary Hospital, with consultation fees listed on the website (before 11pm £270.50; after 11pm £350). In the latest reviews available to us, owners mention being booked in quickly, but there are also complaints about rude front-desk interactions and, in one case, a microchip/vaccination request being missed.

Services

From the website, the practice lists services and capabilities including

• •Surgery: laparoscopic (keyhole) spay, airway surgery, cruciate surgery, fracture repair, orthopaedics, soft tissue surgery, and general anaesthesia.
• •Diagnostics: digital X‑ray, dental X‑ray, ultrasound, echocardiography (heart scans), endoscopy, and in-house lab testing (biochemistry, haematology, electrolytes).
• •Preventive/routine care: microchipping, medication supply, nurse clinics, weight clinic, dentistry.
• •Health plan: “Complete Care Plan” (website names the plan but does not detail prices in the summary provided).
• •Species mentioned: dogs, cats, rabbits.
• •Emergency/out-of-hours: provided via Pool House Veterinary Hospital (named on the website).

Pricing

• •Out-of-hours emergency consultation fees (website): £270.50 before 11pm; £350 after 11pm.
• •In-practice charges mentioned in a review: one reviewer reports being quoted “another 100” for an X-ray and being “charged almost 150” for the initial visit (this is a single account and not presented as an official price list).

People

• •Reviews mention reception staff in conflicting terms: one owner describes a receptionist as “extremely friendly and nice,” while another says the receptionist was “very rude.”
• •One reviewer also describes a male staff member as “extremely disrespectful and rude” (no name or role given).

Reviews

Google rating: 4.5 stars from 799 reviews. “”

• •Access/booking: one owner says they were “booked… straight away.”
• •Staff manner varies by report: multiple recent reviews complain about rudeness at reception and from another staff member, while another review specifically praises a friendly receptionist.
• •Costs and value are disputed: one reviewer calls pricing “very reasonable,” while another felt the visit was expensive and objected to an additional charge for X‑ray.
• •Follow-through on requested services: one reviewer says they asked for a microchip and vaccination alongside a check-up, but those were “ignore[d] or forgot[ten]” during the visit.