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Townsend Veterinary Practice – Rubery is a CVS-owned branch of the long-established Townsend Veterinary Practice group, which dates back to the late 1950s. It focuses on small animals, including dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry. Routine care is supported by extras such as nurse clinics, grooming and nail clipping, blood pressure checks, pet travel documentation, and home visits.
- •A recent 5-star review singled out Jacob on reception for being especially helpful with paperwork and medical records. - Several negative reviews criticise front-desk communication, with one describing reception interactions as unprofessional and another alleging language that felt judgemental or dismissive. - One detailed complaint about a cat vaccination visit said both the pet and owner were unfairly labelled before the cat was handled, although the vaccination was then completed.
Our Score (52/100)
- •Several recent reviewers describe the staff as friendly, helpful, caring and understanding. - End-of-life care stands out as a positive theme, with one owner saying every member of staff was fantastic, caring and respectful during a euthanasia appointment. - Longer-term trust also appears in feedback, including one reviewer who said the hospital looked after their dog throughout her life and helped her through multiple health scares.
Wolverhampton PDSA Pet Hospital is part of PDSA and focuses on free and low-cost veterinary care for pets in need. The hospital is also listed as a Veterinary Nurse Training facility and as offering emergency veterinary services, with 24/7 or extended hours noted in clinic data. Recent feedback often highlights compassionate support, practical advice, and prompt diagnosis and treatment.
Lockwood Vets, established in 1994, is part of the Lockwood Veterinary Group and is RCVS-accredited. The clinic promotes a Pet Health Club® Plus plan that includes consultations, and it is also listed as a veterinary nurse training facility. Recent feedback is mixed overall, with many owners praising the team’s kindness and animal handling, alongside some concerns about consistency between clinicians and customer interactions.
- •Most recent feedback is positive, with repeated praise for a friendly, reliable, caring, and professional team. - Several owners say their pets were treated gently and that staff helped keep animals calm, including puppies and dogs during visits. - Reviews include strong appreciation for support in serious illness and euthanasia, with owners describing compassionate handling of difficult situations.
- •Kind, informative first visits: owners describe appointments as welcoming and helpful. - Calm handling of pets: one reviewer specifically praised a vet for being caring and patient with their dog. - Compassionate support at difficult times: a recent review highlights quick responses and thoughtful help from the reception team after a rabbit passed away.
- •Several recent reviewers describe the staff as friendly, polite and professional, with vets who explain conditions and treatment options clearly. - Kind, patient handling of pets is a repeated theme in positive feedback. - One long-standing client family says they have used the clinic for around 10 years, and their review highlights especially compassionate end-of-life care.
Coventry PDSA Pet Hospital operates under the PDSA charity brand and is set up to provide free and low-cost veterinary care for eligible pets. It offers routine appointments as well as urgent and out-of-hours emergency care, and it is also a veterinary nurse training facility. Recent feedback is mixed: some owners describe kind, helpful treatment, while others report problems with reception communication, follow-up, and how costs were discussed.
- •Recent feedback is consistently positive about the team’s kindness, patience and care, especially with dogs. - Several owners describe the practice as helpful and trustworthy, including one client who says they have used the clinic for many years. - One detailed review praises a thorough examination and clear surgical decision-making for an older dog with an eye lump.