Best Vets in West Midlands

Hollywood Veterinary Centre in Birmingham has a 4.6/5 Google rating from 137 reviews. Recent feedback is mixed: several owners are very positive about the team’s kindness, communication and care, while two recent one-star reviews raise concerns about service, including one detailed complaint around a new-patient case that did not progress to booking for urgent surgery. Overall, the recent picture is of a practice with strong loyalty from some clients but uneven experience for others.

• •Several positive comments describe friendly, nice staff, and one recent reviewer said the vets were good with cats. - One long-term client gave strong praise to Florin, Sam and Ioana, saying they continue to travel to the practice because of the team’s approach, especially with a reactive dog. - A number of negative reviews raise concerns about rough or rushed handling, including one urgent visit involving a blind dog where the owner felt the approach was not adapted well.

Birmingham Aston PDSA Pet Hospital is part of PDSA and offers free and low-cost veterinary care. It is also listed as a veterinary nurse training facility. Recent feedback is mixed: many owners describe kind, practical care, including phone triage and compassionate end-of-life support, while some report frustrating communication and difficulties getting through when they felt they needed urgent help.

• •Several recent reviewers give short but positive feedback, describing the staff as friendly, helpful, experienced and focused on the animals. - One longer-standing client says their experience was stronger in earlier years, but feels service has declined, citing turnover of vets, use of locums, high charges and tired-looking consultation areas. - One detailed 1-star review raises serious concerns about a consultation for a dog with a known heart condition after a leg injury, alleging the leg was not examined, pain relief was not given, and heart medication was discussed without tests or scans at that visit.

• •Recent positive feedback describes the team as kind and caring, with owners saying they felt at ease when leaving their pet with staff. - A dog’s castration visit was praised for care and efficiency, and the clinic was described as clean and welcoming. - A very brief recent review simply called the practice “great vets.”
• •One recent reviewer called the practice “absolutely shocking”, but did not give any details about the problem.

• •Recent reviews are consistently positive about the atmosphere in the practice, with owners describing staff as friendly, welcoming, and generous with fuss and treats for dogs. - Handling of anxious dogs stands out as a clear strength, including one case where a nervous dog that would not accept a male vet was managed very well by a female vet. - Communication is a recurring positive theme, with owners saying vets explain what is happening and outline next steps clearly.